ServiceTitan

Group Manager, Product Design - Back Office

US Remote

Sponsorship not specifiedDetected 13 days ago

Data ScienceFigmaAdobe XDAccessibilityProduct StrategyRecruitingOnboardingResearchLeadershipCommunication

About the role

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they've ever done.
Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology.
We measure our success based on our customer's success.

Build lean standards and processes that balance quality, capability, and speed
Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
Own key UX artifacts - user journeys, personas, UX measurement, and more
Drive accessibility through inclusive design, awareness, and innovation
Experience leading and managing a 3-10 person design team or groups of teams
Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
A strong coach and leader - direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.