CHEP Brambles
Bilingual Territory Account Representative, San Antonio, TX (Field Based)
San Antonio, Texas, USA
Sponsorship not specified$30k-$50kDetected 30 days ago
SalesforceCRMAccount ManagementNegotiationExcelSupply ChainLogisticsPerformance ManagementOnboardingCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office
About the role
- CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.
- We employ approximately 13,000 people and operate in 60 countries.
- Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
Responsibilities
- Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
- Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
- Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP's strategic goals.
- Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
- Partner with CHEP Operations & Quality to execute issue resolution.
- Customer Relationship Development by building and maintaining a strong relationship with key customer stakeholders.
- Provide feedback and insights to internal teams to drive product and process improvements.
- Proactively manage asset productivity initiatives such as damage rate reduction and asset reuse helping to reduce rejections, cancellations and backlogs. Adheres to and promotes
- Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
Requirements
- Bachelor's degree in business or related field or equivalent job experience.
- 3-5 years Customer Service / Customer Relationship Management (B2B or B2C)
- Knowledge of key Quality, Operations, Customer Service & Sales activities
- Demonstration and proven abilities working in a Matrix Environment
- Individual must be fully bilingual in English & Spanish**
- Ensure seamless and consistent customer experience with quality expectations.
Skills
- Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
Compensation
- Competitive salary + commissions paid out quarterly
Benefits
- Benefits Day 1!
- FREE company-paid vision, short-term disability, and life insurance!!
- Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
- Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
Company info
- Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
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This listing is sourced directly from CHEP Brambles's careers page and normalized into a canonical job model.