Forge Global
Customer Success Specialist
South Dakota, United States
Sponsorship not specifiedDetected 1 day ago
Customer SuccessCustomer SupportCommunicationTime Management
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odds of building a lasting career here
21Risky
Cap-exempt (no lottery)0
Sponsors this role20
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more.
- Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.
- Do you want to work for a company that offers innovative options, exceptional service, and unparalleled expertise in self-directed retirement accounts?
Responsibilities
- Collaborate with other teams to ensure customer satisfaction and retention.
- Proven customer support experience or experience as a Customer Success Professional.
- Ability to multi-task, prioritize, and manage time effectively.
Requirements
- A high school diploma or equivalent and 2 years of customer service experience.
- Familiarity with Microsoft Office.
- Customer orientation and ability to adapt/respond to different types of clients.
- Ability to solve complex problems from start to finish.
Nice to have
- A bachelor's degree or equivalent experience in related fields is preferred but not required.
Compensation
- You will receive an hourly wage that reflects your skills and experience and is above the industry average.
Benefits
- You will enjoy health insurance, retirement plan, paid time off, employee discounts, and more.
- You will work with a team of passionate, friendly, and supportive colleagues who share your values and vision.
- Full Benefits include Medical, Dental, Vision, Life, Disability and 401(k) plan.
- Internet stipend available.
- Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations.
Company info
- At Forge, we know our team is our greatest asset.
- We live that vision through our values of being bold, accountable, and humble.
- Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way.
- Independent thinking skills while working with customers and team members.
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This listing is sourced directly from Forge Global's careers page and normalized into a canonical job model.