Hauler Hero Inc.
Implementation Associate (SaaS)
United States
Sponsorship not specifiedDetected 182 days ago
AndroidProject ManagementJiraHubSpotExcelLogisticsOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- We're seeking an Implementation Associate to help onboard new customers and set them up for success on the Hauler Hero platform.
- This role combines structured project coordination, hands-on platform configuration, data handling, and clear communication to ensure customers launch smoothly and on time.
- This is a great fit for someone who is detail-oriented, organized, and enjoys solving operational problems while helping customers adopt new systems.
Responsibilities
- Import, clean, and validate customer data to ensure accurate platform setup
- Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
- Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
- Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
- Clear growth path into Implementation Lead or Customer Success roles
Requirements
- 1-3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
- Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
- Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
- Experience working in structured project environments with defined milestones and timelines
- Strong communication and organizational skills with the ability to manage multiple projects simultaneously
- Comfort learning and explaining technical workflows to non-technical users
- Reliable internet connection and a distraction-free dedicated workspace
Nice to have
- Experience in logistics, operations, or vertical SaaS implementations
- Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems
- Exposure to payments platforms or mobile apps (Android)
- Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides
- Understanding of the waste hauling or environmental services industry
- Previous experience as a Hauler Hero user or customer
- Opportunity to make a meaningful impact in a critical, underserved industry
- Virtual team collaboration and occasional in-person offsites
Compensation
- Competitive salary and benefits package
Benefits
- Collaborative, innovative work environment focused on learning and growth
- Competitive salary and benefits package
- Paid time off, paid holidays, and a culture that values balance
Company info
- Guide new customers through the onboarding process from kickoff through go-live
- Communicate project progress, risks, and next steps clearly to customers and internal teams
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This listing is sourced directly from Hauler Hero Inc.'s careers page and normalized into a canonical job model.