Emergent Software

Cloud Support Technician

Minneapolis, Minnesota, United States

Sponsorship not specifiedDetected 21 days ago

PowerShelliOSMicrosoft DefenderJiraCustomer SupportZendeskLeadershipCommunicationCollaborationProblem Solving

About the role

Qualified candidates will have experience installing, maintaining, and troubleshooting computer hardware and software issues for end-users.
Our vetting process means you can count on your team members to know what they are talking about.

Support Emergent Software users and computers with standardized setup Provision and manage internal systems and company devices for onboarding and offboarding Provide patching, and proper lifecycle management.
Support for office equipment in conference rooms and other miscellaneous hardware.
This is your chance to join a team of top-notch Microsoft Support Technicians who work closely together to support a variety of clients and environments.
Emergent Software is seeking a Cloud Support Technician to join our growing Cloud Support team.
Diagnosing, repairing technical issues, providing technical phone support, managing equipment, and maintaining systems security and resiliency.
Support a wide range of client environments and users, handling new technical challenges every day and making sure everyone gets top-notch help.
Closely working with Tier 2 and Tier 3 support on escalated tickets.
Provide phone support for computer hardware, software, printers, AV systems, and peripheral devices across diverse client environments.
Providing proactive support to our managed services clients.
Participate in a scheduled on-call rotation (approximately every 6 weeks) to provide after-hours support, with additional compensation for extra hours worked.

In addition to the technical requirements, candidates must have the soft skills to work with all different levels of end users to create a great support experience.

Stay current on emerging Microsoft technologies (including Intune, Defender, and AutoPilot) and continuously grow your technical expertise through training and certification.
Adapt and assist as needed.
No two days are the same, and your flexibility and curiosity will make a real impact for clients and teammates alike.
If you think you're one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch people.
This role is in office ideally Monday-Friday 12pm-9pm and alternatively Monday-Friday 10am-7pm.

Highlights & Benefits of working at Emergent Software Work closely with other talented team members.

This listing is sourced directly from Emergent Software's careers page and normalized into a canonical job model.