Brigit
Customer Care Associate
New York City (Hybrid)
Sponsorship not specifiedDetected 71 days ago
JiraPerformance ManagementZendeskCommunicationProblem Solving
About the role
- As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care.
- As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
Responsibilities
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
Requirements
- Feel comfortable in escalating tickets as required and follow through to resolution
- High School Degree or Bachelor's Degree
- Required to be in office 2x a week.
- Please note, one weekend day is required.
Compensation
- Annual reimbursement for Learning & Development
Company info
- 2+ years of supporting customers through digital channels, including email and live chat
Visa & Work Authorization
- rd to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any othe
This listing is sourced directly from Brigit's careers page and normalized into a canonical job model.