WELL Health Technologies Corp.

WELL Health Technologies Corp.

Patient Experience Advisor

Remote, MD · Contract

Sponsorship not specified$81k-$115kDetected 30 days ago
Data AnalysisData SciencePerformance ManagementLeadershipCommunicationProblem SolvingAdaptability

About the role

  • Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
  • Coordinate and present regular client performance reviews in partnership with the Managing Director.

Responsibilities

  • As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.
  • Our clients are our partners.
  • We make their goals our own, working side by side to turn challenges into solutions.
  • Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions.
  • Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
  • Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

Requirements

  • Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
  • In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
  • Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
  • Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.
  • Education
  • Work Model
  • To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.
  • Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
  • Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Skills

  • Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
  • Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.
  • Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
  • Travel: Willingness to travel up to 25% for client engagements.
  • Bachelor's degree required.
  • This schedule may adjust based on travel needs.
  • Don't meet every single requirement?
  • Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
  • Additional Information for US based jobs:
  • Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce.
  • The expected base salary for this position ranges from $81,000 - $115,000.
  • It is not typical for offers to be made at or near the top of the range.

Compensation

  • Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
  • The expected base salary for this position ranges from $81,000 - $115,000.
  • Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.
  • In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Benefits

  • Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.
  • In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
  • Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries.
  • Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
  • You'll apply a deep understanding of the healthcare landscape-including emerging trends, operational challenges, and organizational priorities-to guide clients toward high‑impact strategies and solutions.

Company info

  • We empower organizations to deliver the best experiences.
  • With industry expertise and technology, we turn data into insights that drive innovation and action.
  • To put Human Experience at the heart of organizations so every person can be seen and understood.
  • Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
  • Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
  • Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
  • Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
  • Better together: We check our egos at the door. We work together, so we win together.
  • Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process.
  • If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you.
  • We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
  • Like all great companies, our success is a function of our people and our culture.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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