Bilingual Mediation Specialist – Tier 2

Markham, Ontario

Sponsorship not specified$30k-$36kDetected 29 days ago

AccessibilitySalesforceHRCustomer SupportCommunicationPublic Speaking

About the role

They are responsible for top tier customer service and providing Honda Canada's position to complaints.
Associates are responsible for gathering key pieces of information and presenting to management in various business groups to gain consensus and direction.
Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system.

must coordinate and lead meetings with various stakeholders to gain consensus
Review case handling and direction with Mediation management or other stakeholders within the organization; must coordinate and lead meetings with various stakeholders to gain consensus;

Ability to work in a fast-paced environment;
Ability to multitask and pivot tasks based on business needs;
Ability to de escalate customer contentions;
3 + years of contact center or customer service experience
Strong customers service
Professional communication skills
Crucial conversations training/experience is an asset.
As this position aims to support clients and dealers nationwide, we will need bilingual candidates.
The pay range for this position is $30 - $36 hourly. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.
This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).
This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.

This listing is sourced directly from Ch's careers page and normalized into a canonical job model.