AT&T
Sr Specialist Office of the President
Atlanta, Georgia · Exec
Sponsorship not specified$71k-$106kDetected 5 hours ago
Customer SupportLeadershipCollaboration
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odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
- Overall Purpose: This role is dedicated to providing exceptional service and resolving high-priority and high-risk customer issues with efficiency, empathy, and excellence.
- The role involves handling escalations originating from the Office of the President and managing fraud and security threats, ensuring compliance with organizational policies and achieving optimal customer satisfaction and retention.
Responsibilities
- Deliver exceptional service across various channels by addressing billing inquiries, service requests, complaints, and service discontinuation requests.
- May utilize advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims.
- Customer Service Excellence & Escalation Management: Deliver exceptional service across various channels by addressing billing inquiries, service requests, complaints, and service discontinuation requests.
- Technical Expertise & Risk Management: May utilize advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims.
- Investigation, Documentation & Compliance: Conduct thorough investigations of escalated issues, maintain accurate records, ensure compliance with organizational policies and regulatory requirements, and respond to inquiries from government agencies.
- Conduct thorough investigations of escalated issues, maintain accurate records, ensure compliance with organizational policies and regulatory requirements, and respond to inquiries from government agencies.
Requirements
- Bachelor's degree (BS/BA) desired.
- 2+ years of related experience.
- Certification is required in some areas.
Compensation
- $70,700.00 - $106,100.00
- Individual starting salary within this range may depend on geography, experience,
Benefits
- Medical/Dental/Vision coverage
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Disability Benefits (short term and long term)
- Supplemental benefit programs:
- Extensive employee wellness programs
- Paid Parental Leave
- Paid Caregiver Leave
- Adoption Reimbursement
Company info
- Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents to restore trust, maintain relationships, and ensure effective resolution.
- May develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead initiatives to protect customers, and manage high-risk issues.
- Cross-functional Leadership & Collaboration: Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents to restore trust, maintain relationships, and ensure effective resolution.
- Training, Development & Continuous Improvement: May develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead initiatives to protect customers, and manage high-risk issues.
Equal opportunity
- Click here to learn more or request an application accommodation here.
Visa & Work Authorization
- expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal
This listing is sourced directly from AT&T's careers page and normalized into a canonical job model.