Skillcloudhcm
Service Manager
Scarborough, Maine
Sponsorship not specified$90k-$125kDetected 92 days ago
SpringAccountingExcelCustomer SupportLeadership
About the role
- Mainely Tubs is proud to have been named to the list of Best Places to Work in Maine in 2021, 2022, 2023, 2024 and 2025, as well as 2025 global Dealer of the Year for the two hot tub brands that we represent, Hot Spring and Caldera.
- Service Manager Position Summar y This is a replacement due to a leadership succession transition.
- Position entails oversight of our growing service department, including managing and supporting our team of 30 Field Service Technicians and 3 in-house refurbishment Technicians.
Responsibilities
- Collaborate with our Department Managers for Sales, Delivery and Accounting on jointly solving cross-department problems
- Develop and maintain effective department processes to measure and maintain customer satisfaction
- Manage and lead a growing department of 35+ Field and in-house Technicians
- Demonstrate leadership in developing and sharing best practices
- Recruit, hire, develop and retain key talent of the Service Department
- manage onboarding and training.
- Work with our Inventory Specialists on processes to maintain accuracy regarding vehicle inventory
- Recruit, hire, develop and retain key talent of the Service Department; manage onboarding and training.
- Create department goals and budgets that align with Company financial and operational objectives
- Skillcloud HCM Solutions has been engaged to manage this search.
Requirements
- Implement new policies and procedures as required
Compensation
- $90k-$125k
Company info
- Review billing disputes and respond promptly to the customers and accounting
Equal opportunity
- NO PHONE CALLS OR RECRUITERS PLEASE Equal Opportunity Employer.
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