BMO Financial

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, CAN · Part-time

Sponsorship not specified$76k-$142kDetected 12 hours ago

Stakeholder ManagementStrategic CommunicationsVendor ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

Application Deadline: 08/13/2026 Address: 1675 Grafton Street Job Family Group: Technology Join BMO and help shape the future of banking technology operations.
This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership.
If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.

Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Drive adherence to Incident, Problem, Change, and Release Management best practices.
Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.
Build strong relationships with business partners, technology teams, security teams, and external vendors.

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
2+ years of experience leading support teams or serving in a Team Lead capacity.
Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
Strong understanding of Incident, Problem, Change, and Release Management processes.
Proven track record of driving operational improvements and service excellence.
Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

ITIL Certification.
Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Experience with operational analytics, reporting, automation, and workflow optimization.
Exposure to Capital Markets and Corporate Banking technology environments.
Key Competencies
Service Delivery Leadership
Incident & Problem Management

$75,900.00 - $141,900.00
The above represents BMO Financial Group's pay range and type.
For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life.
It calls on us to create lasting, positive change for our customers, our communities and our people.
By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
We strive to help you make an impact from day one - for yourself and our customers.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace.
By learning from each other's differences, we gain strength through our people and our perspectives.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate.
Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

This listing is sourced directly from BMO Financial's careers page and normalized into a canonical job model.