Crescent Energy

IT Support Associate

Houston, TX

Sponsorship not specifiedDetected 2 days ago

Customer SupportLeadershipCollaborationMicrosoft Office

About the role

Crescent is a differentiated U.S. energy company committed to delivering value through a disciplined, returns-driven growth through acquisition strategy and consistent return of capital. Our long-life, balanced portfolio combines stable cash flows from low-decline production with a deep, high-quality development inventory.
Crescent is a top three producer (by gross operated production) in the Eagle Ford basin. Crescent's leadership is an experienced team of investment, financial and industry professionals that combines proven investment and operating expertise. For more than a decade, Crescent and our predecessors have executed on a consistent strategy focused on cash flow,

End User Support & Service Delivery
Support end users with Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Troubleshoot and resolve common software, hardware, connectivity, and access-related issues in accordance with established support procedures.
Device Deployment & Lifecycle Support
Accurately document incidents, service requests, resolutions, and device assignments in approved ticketing and asset management systems.
Operational Support & Team Collaboration
Follow established support processes, knowledge documentation, and security standards to ensure consistent service delivery.

Must be able to move boxes and equipment, transport and install monitors and peripherals, set up workstations, and perform other hands-on support activities.
Must be available for participation in an after-hours on-call rotation and emergency support situations as needed.
Bachelor's degree in Information Technology, Computer Science, or a related field required.
3-5 years of experience in IT end user support, desktop support, service desk, or a similar technical support role.
Experience supporting Windows-based environments and enterprise productivity tools required.
Strong customer service orientation and ability to communicate effectively with technical and non-technical users.
Provide support for business applications, including oil and gas-specific software, escalating issues appropriately when additional expertise or vendor engagement is required.

Crescent is a differentiated U.S. energy company committed to delivering value through a disciplined, returns-driven growth through acquisition strategy and consistent return of capital.
Our long-life, balanced portfolio combines stable cash flows from low-decline production with a deep, high-quality development inventory.
Crescent is a top three producer (by gross operated production) in the Eagle Ford basin.
Crescent's leadership is an experienced team of investment, financial and industry professionals that combines proven investment and operating expertise.
For more than a decade, Crescent and our predecessors have executed on a consistent strategy focused on cash flow, risk management and returns.
Through disciplined and accretive investments, we have successfully tripled the size of our company since going public in December 2021 while maintaining a strong balance sheet.
This individual must combine strong customer service skills with sound technical troubleshooting ability and a solid understanding of Microsoft desktop and cloud technologies.
Experience supporting users in oil and gas environments is preferred, but not required.

Solid understanding of Microsoft desktop and cloud technologies, including Windows and Microsoft 365.

Crescent Energy is also committed to compliance with all fair employment practices regarding citizenship and immigration status

This listing is sourced directly from Crescent Energy's careers page and normalized into a canonical job model.