Amplify

Digital Success Manager (Fixed-Term)

Remote - United States

Sponsorship not specifiedDetected 13 days ago

Data AnalysisProject ManagementEmail MarketingSalesforceCRMCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

About Amplify Amplify helps teachers bring delight and rigor to students every day.
Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
For more information, visit Amplify.com http://amplify.com.

Own the Customer Journey: Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales, acting as the accountable party for account success, retention, and renewal.
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention.
Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
Project Management: Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency (ranging from standard back-to-school launches to complex, multi-stream district deployments).
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights.
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
Product Mastery: Maintain expertise across Amplify's suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts.

Analytical Skills: Ability to analyze customer data and metrics to inform decision-making and strategy development.
Bachelor's degree or equivalent experience.
0-1 years of experience in Customer Success, Customer Service, or Account Management.
Familiarity with CRM software (e.g., Salesforce), customer success tools,

Amplify is an Equal Opportunity Employer.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
If you are selected for employment, a background check will be required.
As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.

Ability to analyze customer data and metrics to inform decision-making and strategy development.
Problem-Solving: A proactive approach to identifying challenges and implementing effective solutions.
Technical Proficiency: Familiarity with CRM software (e.g., Salesforce), customer success tools,
and webinar platforms.
Demonstrated communication and presentation skills (for both internal and customer-facing meetings).
Strong organizational and time-management skills.

Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
Customer Engagement and Education: Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of our products.
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research.
The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system.
A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes.

Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
In this role, you will focus on onboarding a larger volume of Tier 3 customers, ensuring they have a smooth transition between our products and services in support of our customers.

This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.