FreedomCare

Call Center Team Lead of Intake (Denver, CO)

Denver, CO

Sponsorship not specified$24k-$28kDetected 6 days ago

Process ImprovementPerformance ManagementCustomer SupportCommunicationCritical ThinkingTime ManagementMentoringOrganizational Skills

About the role

This role is patient and caregiver-focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists.
In this role, you will mentor and advise 8 team members to provide exceptional customer service to clients and caregivers.

Own It (Drive and ownership)
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity

Experience managing/supervisory a group or team of employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self-motivated, work independently and ability to make informed decisions
Bilingual Spanish is strongly preferred

decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.