Useorigin

Part-Time Customer Experience Associate

Remote (United States) · Part-time

No sponsorshipDetected 19 hours ago

ZendeskCommunicationProblem Solving

About the role

Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience.
As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform.

Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs Develop a deep understanding of our products to offer informed support and advice.
This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours during weekdays and one weekend shift, all from the comfort of your home.
We know that building a product of this magnitude requires from us tons of creativity, autonomy, and flexibility to move fast and embrace uncertainties with ownership.
We are building an outstanding solution, and here is an invitation for you to become an Original and join us on this journey!

Problem-Solving: Ability to diagnose and resolve customer issues effectively.
Experience using systems, specifically Zendesk Experience with start-ups Experience working with contractors Eligibility Requirements Candidates must be legally authorized to work in the United States.
At least 2-3 years of experience in a support or customer-facing role Strong verbal and written communication skills
Ability to diagnose and resolve customer issues effectively.
Bachelor's degree or equivalent experience in business, finance, or related fields.
The ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry.

Healthcare Wellness stipend Mental wellness program Unlimited access to financial planning

This is a part-time position with the intention to transition into a full-time role as the company expands.
This role provides a unique pathway for career progression within the company, making it an ideal opportunity for individuals seeking both flexibility and long-term professional development in the tech industry.
ORIGIN Origin is building the AI-native wealth management platform that democratizes sophisticated financial services - combining money management, personalized AI-grounded advice, and financial products in a single intelligent system.
We're a Series B company founded by repeat entrepreneurs, backed by Founders Fund, Felicis, and General Catalyst.
As a team, we are obsessed with delivering the best solution possible to our members through an elegant and self-guided experience.

This listing is sourced directly from Useorigin's careers page and normalized into a canonical job model.