Bank of America
Market Financial Center Manager
Seattle, WA · Senior Level
Sponsorship not specified$72k-$92kDetected 34 days ago
Operations ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
- We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
Responsibilities
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's mindset.
Requirements
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Proven record of balancing risk and making sound decisions while achieving business goals
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Must be able to work weekends and/or extended hours and travel to any financial center within the defined market
- Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor's Degree in related field
Skills
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
Compensation
- $72,000.00 - $92,000.00 annualized salary, offers to be determined based on experience, education and skill set.
- Predictable pay
- This role is compensated with a base salary and is not incentive eligible.
Benefits
- This role is currently benefits eligible.
Company info
- Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
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This listing is sourced directly from Bank of America's careers page and normalized into a canonical job model.