Harness
IT Support Specialist II
Mountain View, California, United States · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($90,000) is below the Level I prevailing wage of $93,850. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Bakersfield-Delano, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Communicate clearly and professionally with stakeholders to ensure effective issue resolution and expectation management.
- Operate with a security-first mindset, adhering to IT security policies, procedures, and best practices.
Responsibilities
- Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service.
- Manage user identity and access, including onboarding, offboarding, and role-based access control, in compliance with company policies and security requirements.
- Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning.
- Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets.
- Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues.
- Contribute to IT projects and initiatives, including planning, implementation, testing, and post-deployment support.g
- Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes.
- Flexibility to accommodate after-hours and weekend on-call support.
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- Harness has been named to the Inc. Power Partner list for software delivery success
Requirements
- Participate in the on-call rotation to provide after-hours and weekend support. (Required)
- 5+ years of experience in IT support, help desk, or a related technical support role.
- Hands-on experience with user account management, access control, and onboarding/offboarding workflows.
Nice to have
- Nice to have, but not required:
Skills
- Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies.
- Experience using IT ticketing systems and collaborating through project management tools.
- Strong documentation, organizational, and time-management skills.
Compensation
- $90,000 - $105,000 USD
- Competitive salary
- Monthly, quarterly, and annual social and team building events
Benefits
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Flexible Time Off and Parental Leave
- Monthly internet reimbursement
Company info
- With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster.
- At Harness, we care about your privacy and are committed to protecting your personal data.
- Accelerating Our Mission to Bring AI to Everything After Code
This listing is sourced directly from Harness's careers page and normalized into a canonical job model.