Harness
IT Support Specialist II
San Francisco, California, United States · Mid
Sponsorship not specified$90k-$105kDetected 9 days ago
DevOpsCybersecurityProject ManagementAccount ManagementValuationLogisticsOnboardingCustomer SupportCiscoResearchCommunication
About the role
- Communicate clearly and professionally with stakeholders to ensure effective issue resolution and expectation management.
- Operate with a security-first mindset, adhering to IT security policies, procedures, and best practices.
Responsibilities
- Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service.
- Manage user identity and access, including onboarding, offboarding, and role-based access control, in compliance with company policies and security requirements.
- Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning.
- Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets.
- Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues.
- Contribute to IT projects and initiatives, including planning, implementation, testing, and post-deployment support.g
- Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes.
- Flexibility to accommodate after-hours and weekend on-call support.
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- Harness has been named to the Inc. Power Partner list for software delivery success
Requirements
- 5+ years of experience in IT support, help desk, or a related technical support role.
Nice to have
- Okta, Iru, Cisco Meraki, Google Workspace, Slack Enterprise Grid, Asset Panda, ManageEngine Endpoint Central, Carbon Black, Mimecast, FreshService, Atlassian, Zoom, Qualys, LastPass
- Audio/Visual Experience, Running Events
- Employee Assistance Program (EAP)
- Nice to have, but not required:
Skills
- Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies.
- Experience using IT ticketing systems and collaborating through project management tools.
- Strong documentation, organizational, and time-management skills.
Compensation
- $90,000 - $105,000 USD
Company info
- Accelerating Our Mission to Bring AI to Everything After Code
- How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
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This listing is sourced directly from Harness's careers page and normalized into a canonical job model.