Ediphi

Implementation Manager - Remote

Remote (United States)

Work authorization required$20k-$30kDetected 17 days ago

Project ManagementSalesforceOnboardingCustomer SuccessLeadership

About the role

Ediphi is growing fast, and our implementation function needs to scale with it, without sacrificing the speed and quality that sets us apart.
Continuously improve implementation processes to reduce time-to-go-live, increase early adoption, and improve customer outcomes.

you'll inherit a functioning implementation process and make it better, tightening what works, fixing what doesn't, and building the consistency and capacity to scale.
You'll work in close partnership with the VP of Customer Success and collaborate across Sales, Data, and Product to ensure every customer has a structured, high-quality path to go-live.
Lead, coach, and develop a team of Product Specialists responsible for customer onboarding and implementation.
Own team performance, workload allocation, capacity planning, hiring, onboarding, and career development in partnership with the VP of Customer Success.
Build the systems, documentation, and training that enable the team to deliver consistent, high-quality implementations at scale.
Partner with Customer Success to ensure a seamless transition from Sales through implementation and into long-term adoption.
Partner with Product, Engineering, and Data to improve implementation workflows, support product validation efforts, and ensure customer needs are represented.
clear on expectations, coached to deliver, and equipped with the structure and tools to do their best work across a growing book of customers.
Identify implementation risks early, manage escalations, and remove blockers for both customers and the team.

About Ediphi Ediphi offers the most comprehensive cloud-based estimating and preconstruction solution on the market.
Define and continuously improve Ediphi's implementation methodology, playbooks, onboarding frameworks, and customer-facing processes.

Track implementation performance, including time-to-value, adoption, customer health, team capacity, and implementation KPIs, using insights to improve delivery.

You'll directly manage a team of Product Specialists who work hands-on with customers to deliver training and guide teams to production estimating.
As Implementation Manager, you'll own the people, methodology, and delivery outcomes of the team responsible for taking customers from signed contract to active Ediphi user.

This listing is sourced directly from Ediphi's careers page and normalized into a canonical job model.