Exacare INC

Exacare INC

Senior Solutions Consultant

Toronto, Canada · Senior

Sponsorship not specifiedDetected 23 days ago
ComplianceProject ManagementCRMCustomer SuccessCustomer SupportHIPAACommunication

About the role

  • The Senior Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective user training.
  • Working with a product customers already love, you'll map real-world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people.

Responsibilities

  • Deliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides.
  • Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness.
  • Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.
  • Strong relationship-building and client management skills - clear, articulate, friendly, and professional in customer interactions.
  • Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
  • You'll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements.
  • You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.
  • triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.

Requirements

  • Bachelor's degree in Business, Engineering, or a related field.
  • you enjoy turning complexity into clear SOPs, checklists, and guides.

Benefits

  • About ExaCare AI ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.
  • We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare.
  • If you like building, learning, and want to make a real impact, come join us!

Company info

  • set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.
  • Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers' workflows and needs, then manage customer communications, timelines, risks, and status updates.
  • Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.
  • Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.
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This listing is sourced directly from Exacare INC's careers page and normalized into a canonical job model.