Duffel
Travel Support Consultant, US
United States
Sponsorship not specifiedDetected 139 days ago
Computer VisionCustomer SupportZendesk
About the role
- Yet we've all experienced the aches and pains of getting to our destination.
- Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
- Something to consider when reading this job advert We know people engage with job adverts differently.
Responsibilities
- Bringing back client feedback and insights to help our team build better products and improve our customer journey
- Building relationships with travellers & travel sellers using the Duffel platform
- That's why everyone who joins Duffel owns a share of the company.
Requirements
- The candidate must be able to work Eastern or Pacific Time business hours, with some flexibility on shift patterns.
- If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch.
- What you can expect from us
Nice to have
- Must be able to work Pacific Time business hours, with some flexibility on shift patterns.
- At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred)
- Strong knowledge of air fares, ticketing, re-issues and refunds
- Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
- Ability to think outside-the-box and willingness to go the extra mile
- Customer obsessed, you're passionate about delivering exceptional customer service
- Previous experience with BSP Link or ARC knowledge is preferable
- Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members
Benefits
- We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Company info
- You'll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries
- We are an equal opportunities employer.
This listing is sourced directly from Duffel's careers page and normalized into a canonical job model.