NorthwoodSpace

Helpdesk Specialist

Torrance, CA

Work authorization requiredDetected 84 days ago

PythonBashPowerShellAndroidCybersecurityProcurementCustomer SupportTCP/IPDNSCommunicationMicrosoft Office

About the role

If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it.
You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.

Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.
In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently.

Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
Experience managing users and security groups within Okta (or similar identity providers).
Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

In-depth experience supporting Microsoft Office 365.
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
Experience with Identity and Access Management (IAM) platforms (Okta a plus)
Additional Requirements:
This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment.
Your ability to secure the necessary clearance is essential for fulfilling key responsibilities of the role.

Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology.
We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response.
With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions.
We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team's technology needs.
If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment

This listing is sourced directly from NorthwoodSpace's careers page and normalized into a canonical job model.