Skimmer
Customer Support Representative
Austin
Sponsorship not specifiedDetected 11 days ago
HubSpotCRMCustomer SupportIntercomLeadershipCommunication
About the role
- We're a private equity-backed, fast-growing SaaS company made up of big thinkers with small egos.
- We're proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life.
- Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US.
Responsibilities
- More than 6,000 pool pros rely on our platform to manage and grow their businesses - and we're just getting started.
- As a Customer Support Representative, you'll be on the front lines helping pool pros succeed with Skimmer.
- For chat support.
- Build humble, diverse teams who have fun winning together
- Drive results with urgency and ownership
- At Skimmer we are deeply committed to building a diverse and inclusive workplace (it's in our values).
Nice to have
- Become a Skimmer expert - not just knowing how the product works, but why it matters to the pros who depend on it
- A knack for clear, confident, and friendly communication
- Strong multitasking and prioritization skills - you stay calm under pressure
- Tech-savviness - you pick up new tools quickly and love helping others do the same
- Availability to work Monday-Friday, 9:30am
Compensation
- Competitive base pay + bonus potential
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents')
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Comprehensive learning and development budget
Company info
- For facilitating internal communications.
- 💙 OUR VALUES
- At Skimmer, we're on a mission to modernize the pool and spa service industry.
- Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
- Realize that our customers' success is our success
Equal opportunity
- equal opportunity employer, seeking to identify and onboard people from all walks of life.
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This listing is sourced directly from Skimmer's careers page and normalized into a canonical job model.