Persona Identities

Customer Operations Manager

San Francisco · Contract

Sponsorship not specifiedDetected 20 days ago

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About the role

You'll be able to influence decision-making on core Post-Sales initiatives and help define the foundations of success for a highly efficient organization.
Assist in establishing appropriate touch points throughout the customer journey (pre and post-onboarding)

Define and implement lifecycle processes in conjunction with Post-Sales leadership to support customer outcomes and drive business growth
Develop methodology, processes, and systems that support our customer engagement methodology across all customer segments and teams
Research, evaluate, recommend, and implement tools that increase efficiency of the Post-Sales team
Operate as a thought partner to the business by identifying opportunities for future-proofed process automation and optimization, with a focus on scalability
Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes; manage deployment of processes
Design and build key reporting for
You're able to tell a story with data that creates a compelling narrative for business stakeholders.

A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company.
You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices.
You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment.
You have strong attention to detail and excellent written and verbal communication skills.

Direct experience in a Customer Success or Solutions Engineering role is a plus.

Collaborate with enablement teams to manage training schedule during new hire onboarding and continual education

Persona is the configurable identity platform built for businesses in a digital-first world.
We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies.
As part of our interview process, all candidates will be asked to verify their identity with Persona.

This listing is sourced directly from Persona Identities's careers page and normalized into a canonical job model.