MedPut by Aiuto
Customer Success Manager
New York, NY, United States · Full-time
Sponsorship not specifiedDetected 1765 days ago
Product ManagementProduct StrategyAccount ManagementNegotiationCustomer SuccessCommunication
About the role
- Company Description MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses.
- We've recently launched a BNPL financing product called Basis.
Responsibilities
- Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering.
- Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.
- Measure customer engagement and execute strategies to drive maximum ROI.
Requirements
- 2-4 years experience in Customer Success, Account Management, or related areas
- Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.
- Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.
- Fluency in Spanish is required
Compensation
- Competitive salary
Benefits
- Because of this, we are committed to providing access to a number of valuable health and wellness benefits for our employees such as:
- Paid vacation and sick time
- Medical and dental insurance
- Commuter transit benefits
- MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses.
- Basis allows customers of partner dental practices, vet clinics, and auto dealers to access interest-free financing with no credit check for any expense.
- The CSM will be involved in all aspects of support, account management, product demonstrations and existing customer education.
- Required education:
Company info
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
- Demonstrate the platform to existing customers.
- Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value.
- Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies).
- The freedom to be creative and make a difference
- At MedPut, we truly value our employees and want to do everything to ensure that our employees are not only happy and professionally fulfilled, but also have the opportunity to be healthy.
- MedPut is growing rapidly and our customers' success is at the core of everything we do.
- We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and continued success of MedPut.
- The CSM will be the key champion for existing MedPut customers, whose goal is to provide an optimal user experience to ensure renewals.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from MedPut by Aiuto's careers page and normalized into a canonical job model.