Intellectix
Cloud Operations and Customer Support Engineer
Denver, Colorado
No sponsorshipDetected 44 days ago
TypeScriptGitAWSCloud PlatformsCI/CDLinuxDevOpsAgileCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Because at Intellectix, it's not what we do, it's why we do it.
- In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
Responsibilities
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Develop and maintain comprehensive documentation for application support procedures.
Requirements
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
- US Citizenship Required
- Education/Experience:
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- Required Skills:
- Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
- Your skills and expertise will contribute to creating a safer and smarter tomorrow.
- Cloud Operations and Customer Support Engineer
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This listing is sourced directly from Intellectix's careers page and normalized into a canonical job model.