SPS-North America Opportunities - Not Externally Posted Board

SPS-North America Opportunities - Not Externally Posted Board

Client Service Manager

New York, New York, United States

Sponsorship not specified$40k-$60kDetected 22 days ago
RecruitingHRCustomer SuccessCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office

About the role

  • This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies.
  • Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.

Responsibilities

  • Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
  • Lead staff development, coaching, and training
  • Maintain a safe, professional, and organized work environment.
  • Participate in client business reviews and support operational improvements.
  • Lead staff development, coaching, and training; conduct performance reviews.
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Requirements

  • Ability to lift/move 40-60 lbs.
  • Must have 3+ years experience managing offices services, reprographics and light facilities
  • 5+ years of experience in operational management or client services lead.
  • Supervisory experience managing 5-10 staff members.
  • Strong interpersonal, communication, and problem-solving skills.
  • Proficient in MS Office and other business software.
  • Competencies:
  • Client-focused with integrity and professional presence.
  • Ability to manage multiple priorities and maintain confidentiality.
  • Skilled in conflict resolution and staff performance management.
  • Strong organizational skills and attention to detail.

Nice to have

  • High School Diploma or equivalent
  • bachelor's degree preferred.
  • Law Firm Experience preferred
  • Experience in office services, facilities, or law firm environments preferred.

Skills

  • Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Compensation

  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
  • Use of Artificial Intelligence (AI):
  • No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
  • Vacancy Status:
  • This posting is for an existing vacancy.
  • $65,000 - $72,000 USD

Benefits

  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  • Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
  • SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
  • At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Company info

  • Client Service Manager
  • 📍 New York, New York, United States
  • The Client Service Manager (CSM) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction.
  • The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
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