Bill.com

Senior Data Intelligence Analyst - Customer Experience

United States · Senior

No sponsorship$127k-$152kDetected 5 days ago

SQLMachine LearningLLMsAgentic AIRecruiting

About the role

By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations.
And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
You will turn our rich operational data and emerging agentic AI capabilities into clear, actionable intelligence that shapes strategy and day-to-day decision-making across CX operations.

Build and maintain dashboards, reports, and self-service tools that provide CXO leaders with clear visibility into performance, trends, and forecasted outcomes.
Partner closely with CX operations, support, product, data, and engineering teams to translate insights into prioritized roadmaps, process changes, and experiments.
Hands-on experience building analytical models, dashboards, or intelligence solutions that drive measurable impact in customer experience, operations, or similar domains.
We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment.
BILL builds high performing teams and we seek to hire the best talent for every role.
We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences.

Strong proficiency in SQL and experience working with large, complex datasets in modern data warehouse and BI environments.
Exceptional ability to translate complex analysis into clear, compelling stories and recommendations for non-technical stakeholders.
A proactive, ownership-oriented mindset, with a track record of collaborating across teams to move from insight to execution.
We'd love to chat if you have:
Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions.

We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
As part of BILL's CXO organization, this role sits at the heart of how we understand and improve the customer experience at scale.

Please note that this position is not eligible for visa sponsorship.
Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

This listing is sourced directly from Bill.com's careers page and normalized into a canonical job model.