Wattswater

Wattswater

Customer Service Representative I

Remote - United States · Internship

Sponsorship not specified$17k-$22kDetected 23 days ago
CRMCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

  • Together, we're reimagining the future of water.
  • We feel proud every day about what we do.
  • This position reports to the Customer Service Supervisor, and this role is remote.

Responsibilities

  • Manage orders, track shipments, and coordinate returns or exchanges when necessary.
  • Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up.

Requirements

  • Ability to work both independently and collaboratively in a team environment.

Nice to have

  • High school diploma or equivalent required
  • a Bachelor's degree in a related field is a plus.
  • Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration, maufcaturing services, or a related industry.
  • Familiarity with water quality standards and filtration technologies is an advantage.
  • Ability to understand and explain technical concepts related to water filtration systems.
  • Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications.
  • Demonstrated proficiency in typing, grammar, and proper phone etiquette.
  • Knowledge of customer service principles and practices.

Compensation

  • The expected salary range for this position is $17.35 - $21.90 an hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
  • Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time.
  • This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
  • Watts in it for you:
  • Competitive compensation based on your skills, qualifications and experience
  • At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

Benefits

  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs
  • Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
  • Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
  • No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Company info

  • For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
  • We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
  • Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.​
  • Scope of Position
  • We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in the water quality and filtration industry.
  • The ideal candidate will play a key role in delivering excellent service to both B2B and B2C clients by handling a high volume of incoming customer calls, responding to inquiries, conducting timely follow-up, resolving concerns, and ensuring customer satisfaction with our water filtration products and services.
  • This role requires a strong understanding of water filtration systems, the ability to troubleshoot technical issues, and a passion for helping customers find the best solutions to their water quality needs.
  • The position is highly customer-facing and requires strong phone etiquette, effective listening skills, and the ability to manage customer interactions with professionalism and accuracy.
  • Primary Job Duties and Responsibilities
  • Respond to Customer Inquiries: Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns.
  • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions.
  • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary.
  • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity.

Equal opportunity

  • Any employee who needs a reasonable accommodation should contact Human Resources.
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This listing is sourced directly from Wattswater's careers page and normalized into a canonical job model.