Scale to Win

Manager of Billing Operations

Remote (US) · Part-time

No sponsorshipDetected 15 hours ago

AccountingProcess ImprovementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingGAAPAccounts Payable

About the role

The Manager of Billing Operations will oversee the day-to-day execution of the company's billing, invoicing, and accounts receivable processes.
This is an execution-focused, highly collaborative role interfacing directly with customers, as well as internally with Customer Experience (CX), Sales, and Accounting.
Billing Accuracy: Monitor billing controls to ensure accuracy in invoice generation, proration, and usage calculations.

Scale to Win also offers turnkey "We Text" services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients.
Scale to Win is hiring a Product Designer to lead end-to-end design for high-impact product initiatives.
Maintain daily oversight of end-to-end billing processes for recurring and usage-based products.
Execute weekly, one-off, ad-hoc, and manual invoicing as needed to support unique customer accounts or contractual setups.
Drive the company's collections strategy, utilizing active outreach-including direct phone calls and targeted email escalations-to recover overdue funds.
Cross-Functional Coordination & CX Support - 20%

3+ years of experience in billing operations, accounts receivable, or corporate collections.
Demonstrated ability to collaborate across teams (Sales, Customer Success, Accounting) to resolve complex billing challenges.
A systems-thinking mindset with a desire to streamline workflows and fix repetitive operational errors.

Familiarity with accounting principles (GAAP) related to A/R and bad debt is a plus

Strong communication skills with a proven comfort level performing direct customer outreach (phone and email) for collections.

As part of our commitment to equity, salaries are non-negotiable.
This role may be eligible for a discretionary bonus as determined by the company in its sole discretion.
Ten paid company holidays, two floating holidays, and a week and a half-long holiday break at the end of the year.
Generous paid vacation (up to 24 days a year with time accrued monthly); paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave.
16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time.
Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents.
To support continued professional growth and development, Scale to Win offers each employee an annual $2,000.00 stipend towards achieving your professional development goals.

Payment Negotiations: Directly engage with late-paying customers to negotiate payment plans, protecting company revenue while maintaining a professional customer relationship.
Directly engage with late-paying customers to negotiate payment plans, protecting company revenue while maintaining a professional customer relationship.
Work with customers and CX to resolve any specialized customer issues or requests
Educate customers on billing policies to proactively resolve complex billing questions and reduce inbound support ticket volume.
At this time, we're unable to sponsor or take over sponsorship of employment visas.

Applicants must be currently authorized to work in the United States on a full-time basis.

This listing is sourced directly from Scale to Win's careers page and normalized into a canonical job model.