Lucid Motors

Lucid Motors

Delivery Associate

McLean, VA

Sponsorship not specifiedDetected 5 days ago
SalesforceCRMOutbound SalesCommunicationOrganizational Skills

About the role

  • Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
  • Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
  • Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery

Responsibilities

  • Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
  • Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications
  • Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

Requirements

  • 2-5 years of customer facing professional experience.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
  • Comfort with using Salesforce or equivalent CRM system.
  • A Bachelor's degree or equivalent experience in business, sales, or related discipline.
  • Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
  • Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
  • Comfortable navigating ambiguity
  • Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
  • Demonstrates a passion and enthusiasm for Lucid products and technological advances.
  • Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
  • Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.

Nice to have

  • Experience in a luxury retail or hospitality environment preferred.

Compensation

  • Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
  • Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Benefits

  • Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
  • Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
  • Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
  • Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer's purchasing decision

Company info

  • You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences.
  • You will seek to understand the customer, learning preferences and personalizing the experience.
  • You are highly organized, personable, and thrive in a dynamic work environment.
  • Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles

Equal opportunity

  • At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
  • Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
  • To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
  • At Lucid, we believe diversity strengthens everything we build.
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This listing is sourced directly from Lucid Motors's careers page and normalized into a canonical job model.