Cable ONE
Business Field Technician
925 Fording Island Road, Bluffton, SC · Contract
Sponsorship not specifiedDetected 44 days ago
Customer SupportCommunicationProblem Solving
About the role
- For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
- The Business Field Technician is responsible for providing an outstanding customer experience while installing and repairing commercial and residential products and services.
- Using a variety of skills and tools, this position responds to customer requests for services and safely completes requests within efficient timeframes and with high quality to ensure reliability.
Responsibilities
- This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.
- Values each and every customer, while working hard to keep their business and support our communities.
Requirements
- A good driving record and a valid driver's license in the state you are applying.
- You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
- Regular and predictable attendance is required.
- We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
- Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
- Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
- Due to the nature of the position, you will need to successfully work in small and confined areas
- lift to 80 lbs.
- work on a ladder
- and work in all weather conditions.
- You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
- High school diploma or GED.
- Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- The equivalent combination of education and experience is also acceptable.
Company info
- At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.
- Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Connect our customers to what they love by installing customer service drops or outlets in both residential and business.
- You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.