SNC
Sr Product Support Engineer
Shalimar, FL · Senior
No sponsorshipDetected 1 day ago
CybersecurityCustomer SupportRF EngineeringLeadershipCommunicationCollaborationCompTIA
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability.
- This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
Responsibilities
- Provide expert technical support for product and system prototypes.
- Lead and manage product installation, testing, and validation projects.
- Develop and implement advanced corrective actions in collaboration with engineering teams.
- Create and oversee the maintenance of high-quality technical documentation.
- Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
- Lead product demonstrations, training sessions, and technical workshops.
- Drive strategic initiatives to improve product support processes and performance.
Requirements
- 10+ years of experience in a technical support or engineering role.
- Higher level relevant degree may substitute for experience.
- Strong Tactical Data Link background with experience in managing and troubleshooting data flow.
- Extensive experience with product installation and testing processes.
- Progressive hands-on experience with wireless networks, tactical communications and personal computers.
- If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you!
- Bachelor's degree in Engineering or a related field.
- Extensive experience with advanced prototype or concept product development.
- Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
- Comprehensive knowledge of Aerospace and Defense industry standards and practices.
- Relevant technical certifications [e.g., CompTIA Network+].
- Working knowledge of operating military units and logistics.
- Familiarity with the network and integration of traditional communications systems and sensors.
- Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
- Background in the Aerospace and Defense Industry, Government, or US Military.
- Leadership experience in the military or civilian organization.
- Ability to sit and work at a computer for extended periods.
- Hand/finger dexterity for operating computer equipment.
- Ability to lift up to 20 lbs occasionally.
Compensation
- SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.
Company info
- We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation.
Visa & Work Authorization
- Security Clearance
This listing is sourced directly from SNC's careers page and normalized into a canonical job model.