Sutherland
AVP - CDE - Insurance
Pittsford, NY, United States
Sponsorship not specifiedDetected 1 day ago
Machine LearningStatisticsStakeholder ManagementSalesAccount ManagementBusiness DevelopmentNegotiationForecastingCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingProperty & Casualty
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About the role
- Drive business development with Insurance accounts with responsibility to identify new business opportunities, digital transformation, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs.
Responsibilities
- Identify, create and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant
- Develop and communicate compelling value propositions and advance sales conversations
- Drive pricing and MSA negotiations with clients as well as internal approvals to drive to closure
- Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work
- Invest in social selling - own and Sutherland's brand
- Teaming: Collaborate to bring forth best of Sutherland
- Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team, other horizontals incl. analytics, Sutherland labs, PSG team, as needed to build customized solutions for end clients
- Track competitors - investments, footprint, new offerings; develop account-specific deep insights
- Develop and own sales plan for winning priority new accounts for Sutherland; review sales plan/ business pipeline with leadership to ensure target achievement
- Due Diligence & Deal Closure Support
Requirements
- 15+ years of experience in business development with depth in the Insurance industry
- Experience selling digital transformation, customer experience focused services with hands-on experience of pursuing, shaping & closing $10M+ deals
- Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings
- Experience in growing and sustaining long-term customer relationships
- Proven track record of delivering excellence through informal experience
- Strong understanding of pre‑sales, solutioning, and pursuit management.
- Experience with large, multi‑tower and structured deals (e.g., BOT, asset takeovers, partnerships).
Benefits
- We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do.
- We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
- Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry.
- Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals.
- We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach.
Company info
- Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees.
- For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day.
- We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless.
- We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
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