HP Inc.
Field Technical Support Representative
All Cities, Minnesota, United States of America · Mid · Full-time
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($22,000) is below the Level I prevailing wage of $68,557. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · Southeast Minnesota nonmetropolitan area. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention.
Responsibilities
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
- Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
- Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
- Customer Support
Compensation
- The pay range for this position is $22 to $26 per hour (applies to US candidates only).
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- 15 days paid time off ( US benefits overview )
- The compensation and benefits information is accurate as of the date of this posting.
Company info
- Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Equal opportunity
- Workplace Discrimination is Illegal "
- Know Your Rights:
- No Equal Opportunity Employer (EEO) -
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.