Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

Sponsorship not specifiedDetected 13 days ago

Project ManagementSalesExcelSupply ChainRecruitingCustomer SuccessCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft Office

About the role

As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability.
We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.
As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications.
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Lead high-level strategic planning sessions with

Serve as a peer partner to new team members as required.
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills. ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You are open to feedback, coachable and always striving to self-improve;

We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged.
We offer flexible working environments for our team.
Wellness: We believe that you and your family's well being is important.
As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It's not all about the money - well, it's a little about the money.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard.

equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

This listing is sourced directly from Assent's careers page and normalized into a canonical job model.