Zendesk
Enterprise Account Executive
San Francisco, California, United States of America · Senior
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About the role
- Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet.
- We're seeking a proven Enterprise Account Executive to join our Bay Area focused sales team, driving growth within one of the most dynamic technology markets in the world.
- In this role, you'll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact.
Responsibilities
- Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk's solutions to optimize customer outcomes and profitability.
- Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk's Enterprise market share in the region.
- Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
- Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
- Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
Nice to have
- Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance
- President's Club membership a plus.
Skills
- 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
Compensation
- Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
Company info
- This role must attend our local office for part of the week.
- We are an AA/EEO/Veterans/Disabled employer.
- Drive top line revenue growth by acquiring new Enterprise customers across the Bay Area and executing strategies to penetrate top-tier technology and innovation accounts.
- Develop a deep understanding of Zendesk's AI and CX platform, aligning our technology to customers' business objectives and transformation goals.
This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.