Twin Health
Client Growth & Success, Senior Manager
Remote, USA · Senior
No sponsorship$130k-$145kDetected 1 day ago
SalesforceCRMAccount ManagementPatient CareCommunicationCollaborationProblem SolvingOrganizational Skills
Stay score
odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
- Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
- Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members.
Responsibilities
- Deliver Exceptional Client Value
- Prepare and deliver compelling client reporting, performance discussions, and business reviews tailored to each client's strategic objectives.
- Drive Adoption & Engagement
- Develop and execute strategies to maximize program awareness, adoption, and member engagement across your employer portfolio.
- Own and manage the client renewal lifecycle for your portfolio, ensuring strong positioning, proactive planning, and successful renewals.
- Surface renewal and expansion risks early and partner cross-functionally to develop mitigation strategies.
- Deliver against portfolio retention and expansion targets, with accountability for renewal rate and upsell performance in your book of business.
- Lead Cross-Functional Collaboration
- Lead client escalations and drive resolution by coordinating with Implementation, Clinical, Product, Engineering, Marketing, Operations, and other internal teams.
- Operate with ownership, urgency, and strong follow-through, taking initiative to solve problems and deliver on client commitments.
Requirements
- Exceptional communication, presentation, and storytelling skills, with the ability to establish credibility with client stakeholders and translate complex information into clear, compelling messages.
- Strong analytical and problem-solving abilities, with the ability to translate data into actionable client recommendations.
- Willingness and ability to travel as needed (estimated up to 25%).
- 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role, ideally within healthcare, digital health, employee benefits, or a services-driven organization.
- Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership strongly preferred.
- Strong understanding of employer benefits and/or health plan environments, including how healthcare solutions are implemented, communicated, and evaluated by employer clients.
- Proven ability to navigate complex, multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth.
- Highly organized, resourceful, and comfortable operating independently in a fast-paced environment, with strong attention to detail, prioritization, ownership, and follow-through.
- Collaborative and effective at influencing cross-functional teams without direct authority.
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice to have
- Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools preferred.
Compensation
- A competitive compensation package in line with leading technology companies
Benefits
- Build and maintain trusted, strategic relationships with employer clients and key stakeholders, including benefits leaders, consultants, and health plan partners.
- Develop deep expertise in Twin Health's programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to effectively advise clients.
- Navigate complex employer and health plan stakeholder environments to drive client success within the structure of a strategic health plan partnership.
- Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention.
- Partner closely with Member Marketing to develop and execute promotional strategies aligned with employer populations and health plan requirements.
- Support client events, webinars, open enrollment activities, benefit fairs, and other initiatives when appropriate to drive awareness and engagement.
- Develop a clear understanding of each client's benefit strategy, priorities, and decision-making process to identify opportunities for growth.
- Partner closely with the team managing the strategic health plan relationship to ensure employer-level activities align with broader partnership objectives and commitments.
- Represent employer feedback internally, identifying trends and opportunities to improve the overall health plan channel and client experience.
Company info
- At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.
- We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health.
- Working here
- to improve the metabolic health and happiness of our members.
- We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
- Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace®.
- With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally.
- Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
- Join us as we reinvent the standard of care in metabolic health.
- We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships.
- You'll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients - driving engagement, satisfaction, program performance, retention, and growth across your book.
- You'll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows.
Visa & Work Authorization
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Twin Health's careers page and normalized into a canonical job model.