Leapsome

Customer Onboarding Manager - North America

New York

Sponsorship not specified$90k-$120kDetected 28 days ago

Computer VisionProject ManagementExcelRecruitingPerformance ManagementHRISOnboardingCustomer SuccessCommunicationProblem Solving

About the role

You'll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations.
This role requires a mix of technical problem-solving, project management, and stakeholder engagement.
We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates.

Troubleshooting setup issues and coordinating with Product and Support teams where needed
4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS

Depending on your entry level, you have between 2.
You are fluent in English
You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues
You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
You have a proven track record of closing complex sales cycles and driving new business revenue
You are heavily aligned with our company values

You have previous experience in HR tech
You have a passion for coding/writing scripts and/or for interpreting data
You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus

Impact is everything - We aim high, focus on the outcomes that matter and say no to the rest.
Owners without egos - We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.
Candid is kind - We speak up early and respectfully. We assume good intent, stay curious, and care about each other's growth.
$ 90,000 to $ 120,000 + Bonus + VSOP
For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.
We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates.

Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year
Vacation: Take 30 vacation days every year, plus public holidays
Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent
Competitive package: Competitive salary, benefits, and a pre-IPO equity package
Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support
Health care: Robust medical, dental, vision, and life and disability insurance plans.
Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.
Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
Wellness: Stay active and healthy with our company-sponsored wellness benefits

Leading the technical onboarding of new customers for both Leapsome's People Enablement and HRIS
Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers
You're a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team

This listing is sourced directly from Leapsome's careers page and normalized into a canonical job model.