Rubrik
Lead, Customer Success Operations Analyst
Palo Alto, CA · Senior
Sponsorship not specified$123k-$185kDetected 6 days ago
SQLSnowflakeData VisualizationLLMsSalesforceExcelAuditingCustomer SuccessPublic Speaking
Stay score
odds of building a lasting career here
55Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
Level I$86,0081 entry
Level II$107,4532 entries
Level III$128,8983 entries
Level IV$150,3424 entries
$5,798 more — $128,898 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $128,898 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Operations Research Analysts" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Operations Research Analysts (15-2031) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 82%
Of 22 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 502 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
27 transfer filings in the last year, covering 27 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system.
Responsibilities
- Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and coordinate on closing technical/product gaps surfaced by CS and Renewals data.
- Design and govern product metrics across product/eng and post sales teams
- own data integrity across Salesforce, the CS platform, Snowflake, and Tableau.
- Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work - and help set the standard for how the post-sales org uses AI to scale.
- Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI - leading cross-functional programs and driving alignment on data, definitions, and scaling initiatives.
- Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership.
- Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform configuration.
- Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau.
- Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration.
- Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds.
Nice to have
- Bachelor's degree in Engineering, Computer Science, or a related technical field preferred.
Compensation
- Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- $123,100 - $184,700 USD
Benefits
- Fluency in core post-sales metrics - GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions - and judgment on which ones drive decisions.
- Design and build automation across the customer lifecycle - onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes - replacing manual workflows with scalable, self-refreshing processes.
- Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value.
- The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits.
Company info
- We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally.
- Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
- Equal Opportunity Employer/Veterans/Disabled
- Rubrik is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
- Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
- Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.
- If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com.
- Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.
- At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed.
- Our commitment to inclusion is at the heart of our mission to secure the world's data.
Equal opportunity
- Employer/Veterans/Disabled
- Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
- Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.
This listing is sourced directly from Rubrik's careers page and normalized into a canonical job model.