Maxima Consulting

IT Support Analyst

New York City, NY

Sponsorship not specifiedDetected 6 days ago

SQLSalesforceExcelSupply ChainLogisticsERPCustomer SupportRoboticsCommunicationOrganizational SkillsMicrosoft OfficeWarehouse Management System

About the role

Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts.
Travel expectation outside of the region will be less than 10%.
This position covers the Mid-Atlantic region, including locations in NY, NJ, and MD.

Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting.
Works in conjunction with Information Technology management to manage systemic improvements as they occur.
Develop and maintain proper documentation of systems configuration and changes
We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.
The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk.
It's designated for "on call" facility level support and may be asked to travel frequently within the region throughout the day and/or on short notice off hours.

Direct experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module.
Strong hands-on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS1/UCC128 Labeling, VICS Bills of Lading.
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must demonstrate high level of interpersonal skills and both verbal and written communication skills with ability to work well under pressure and problem solve across a variety of business processes.
Strong analytical skills with an ability to present views in a convincing, creative, clear, and impactful manner.
Responsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to escalate internally or to outside resources as required.
Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues and will be expected to escalate internally or to outside resources as required.
Participate in other IT and IT Support projects as required.

3-5 years of experience in Supply Chain management, Finance, or Business Management required.
Relevant experience in a logistics setting is preferred.
Knowledge of Networking and Visual Basic &/or VB.NET strongly preferred.
Strong SQL Skills, Oracle Platform preferred.
Experience with a professional barcode creation suite, NiceLabel Experience preferred.
Knowledge of electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English preferred).

Maxima Consulting is an IT consulting company founded in 1993 in Boston.
We are currently looking for an IT Support Analyst to join a well-established third-party logistics (3PL) company based in the US.

This listing is sourced directly from Maxima Consulting's careers page and normalized into a canonical job model.