Gusto

Product Designer, Benefits

San Francisco, CA · Staff+ · Full-time

Sponsorship not specifiedDetected 4 days ago

Data ScienceA/B TestingRecruitingMentoring

About the role

We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it.
We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers.
You guide teams in balancing automation with transparency and control.

Design end-to-end service experiences across employer, employee, and internal ops workflows-identifying where AI can reduce complexity while keeping decisions clear and controllable.
This isn't a future aspiration - it's how we work now, and it's changing what the design role looks like at Gusto and across the industry.
shape the information model and UX so humans and AI can collaborate-clean inputs, clear outputs, and structured handoffs that reduce errors and rework.
We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto.
We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference.
We believe great design can make hard things possible, even delightful.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.

help small businesses and their employees get access to better quality care at more affordable rates-in other words, we make benefits work harder for small businesses.
This is an opportunity to shape a new part of Gusto's Benefits offering and deliver meaningful, tangible impact for small businesses and the people who rely on them.
We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
Learn more about our Total Rewards philosophy.
Benefits is a notoriously complex space, full of confusing choices, high stakes, and fragmented experiences across employers, employees, carriers, and brokers.
Lead 0→1 discovery and design for a new Benefits product offering-from problem framing to MVP definition-grounded in real employer + employee workflows.
We're hiring a Product Designer for our Benefits team to design and launch a new product offering at Gusto.

Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees.
We are building an AI-native design organization - and we mean that seriously.
Here's what you'll do day-to-day:
Design AI-assisted decision moments that help customers choose and act with confidence.
Design the system that makes AI safe and scalable: define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans.
Make data legible and operational: shape the information model and UX so humans and AI can collaborate-clean inputs, clear outputs, and structured handoffs that reduce errors and rework.

This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.