Ambient Enterprises
Service Supervisor - Johnson Barrow
Portland, CA
Sponsorship not specifiedDetected 8 days ago
Customer SupportLeadershipCommunicationMentoring
About the role
- The Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations.
- This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement.
- The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.
Responsibilities
- Provide leadership, coaching, and accountability for Field Service Technicians and Lead Service Technicians within the assigned division.
- Promote and maintain a strong culture of safety, accountability, and continuous improvement.
- Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
- Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
- Review and maintain tooling, equipment, and service vehicle inventory.
- Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
- Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
- Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.
- Provide hands-on training, technical guidance, and field support to technicians as needed.
- Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
Compensation
- Paid volunteer time annually and donation matching up to $1,000
Benefits
- Performance-based bonus opportunities linked to individual and company success
- Health, dental, vision, and life insurance and more
- Tuition reimbursement and support for certifications and career advancement
- $600 annual wellness reimbursement
- Front-loaded paid time off
- Costco membership reimbursement
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This listing is sourced directly from Ambient Enterprises's careers page and normalized into a canonical job model.