7shifts

7shifts

Customer Support Representative

Vancouver, BC (Remote)

Sponsorship not specifiedDetected 13 hours ago
Customer SupportCommunicationCollaborationMentoring

About the role

  • We're not actively hiring for this role right now, but we hire for it often.
  • If you're interested, we encourage you to apply so we can keep you in mind for future openings.
  • Please note that the working schedule is subject to change depending on business needs.

Responsibilities

  • Collaborate closely with the Support team by actively participating in team meetings and discussions
  • Experience working in the Support function of a SaaS company
  • This momentum creates real opportunities to learn and grow.
  • Whether you're honing your craft or exploring new paths, you'll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
  • This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery.
  • For this role, we typically target the building core skills level when hiring externally.
  • 7shifts is a scheduling and payroll platform designed to help restaurant teams thrive.
  • We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply.
  • We're a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create.

Requirements

  • Experience working or interacting with various web and mobile apps, with the ability to effectively troubleshoot customer issues
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Previous experience in a technical customer support role (or similar) for at least 1-2 years
  • Strong written and verbal communication skills - you will be the first point of contact for customers, and being able to communicate clearly and effectively address customer questions and concerns is key
  • Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
  • The ability to learn quickly to stay up to date on new features and product releases, and to adapt to current offerings to effectively assist customers
  • Curious to learn new things and take on new challenges, taking ownership of contact with customers and ensuring all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
  • The ability to put yourself in the customers' shoes to fully understand their point of view and address their needs

Nice to have

  • Our team is intentional around how and where we work, whether remotely, in person, or a mix of both.
  • Oh, and our '90 Day Shift' program lets Shift work from (almost) anywhere because who wouldn't want to trade their desk for a beach view once in a while?
  • Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both.

Skills

  • But support goes beyond day one.

Compensation

  • The base compensation range for this position is CAD $50,000 - CAD $75,000.
  • As you develop your skills and expand your impact over time, your compensation grows with you.
  • Compensation at 7shifts is performance and growth driven.

Benefits

  • Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

Company info

  • We're proud to be recognized among the best workplaces in North America.
  • Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together.
  • Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
  • Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
  • We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday.
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This listing is sourced directly from 7shifts's careers page and normalized into a canonical job model.