Apiiro
Customer Success Manager
United States - Remote
Sponsorship not specifiedDetected 21 hours ago
ReactGitCI/CDCybersecurityAccount ManagementCustomer Success
About the role
- Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform - not just at launch, but across the full lifecycle.
- Our customers are navigating the fastest shift in software development in decades: AI coding assistants and autonomous agents are multiplying development velocity - and risk - inside their organizations.
Responsibilities
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
- Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
- Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
- Partner with Sales to identify and develop expansion opportunities within your accounts.
- Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
- Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.
- We own our actions, our commitments, and our results.
Nice to have
- Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
- Track record of managing enterprise accounts with demonstrated success in retention and expansion.
- Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
- Experience with AppSec tooling - SAST, SCA, DAST, secrets detection, or similar - is a plus.
Company info
- Our Customer Success team owns the post-sale relationship from onboarding through renewal and expansion.
- Our customers are navigating the fastest shift in software development in decades:
- AI coding assistants and autonomous agents are multiplying development velocity - and risk - inside their organizations.
- This role exists because our customer base is growing, and the complexity of what they're solving demands a dedicated strategic partner to guide them in securing AI-driven development.
- Guide customers through securing AI-assisted and agentic development - helping them understand and govern the risks introduced by AI coding assistants (e.g., GitHub Copilot, Cursor, Claude Code) and autonomous agents across their SDLC.
- Drive adoption of Apiiro's agentic capabilities - including AutoFix Agent and Guardian Agent - helping customers move from detection to prevention and autonomous remediation of risks in AI-generated code.
- Our customers are partners, not just clients.
- Our strength is in how we show up for each other and for our customers.
This listing is sourced directly from Apiiro's careers page and normalized into a canonical job model.