Knot Standard

Lead Solutions Engineer

New York, NY

Sponsorship not specifiedDetected 365 days ago

ExpressRESTOnboardingIntercom

About the role

Own solutions engineering at Knot - full stop.
Serve as the technical lead during the entire GTM cycle from pre-sales to implementation to post-sales.
Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (i.e. documentation, workflow automations, AI-native solutions, etc.).
Find and design up-sell & cross-sell opportunities and develop demos/POCs to aid in these strategies alongside the GTM team.
Work directly with GTM and product team leads at Knot daily, as well as various engineering teams.
Relentless drive: you operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle.
Clued-in on AI: you use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.).
Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal).
Newer products like TransactionLink support the retrieval of item-level transaction data, while Shopping enables native purchasing and checkout capabilities for any app.

2-8 years of experience working at a startup with 1+ year in a customer-facing role.
Intellectual firepower: you are exceptionally smart and can connect many dots to make high quality decisions.

Competitive base salary (commensurate with experience) + up to 20% annual bonus + generous early employee equity

Competitive base salary (commensurate with experience) + up to 20% annual bonus + generous early employee equity
100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)
Parental leave

Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot's mobile SDKs and APIs.
Work with customers directly to debug & troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable.
Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (e.g. workflow automations, small SDK/API features, developer dashboard improvements, etc.).
Knot's mission is to empower consumers and businesses alike with connected merchant and banking experiences.
Knot is like "Plaid for merchant connectivity." We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday.
We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!
Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran O'Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers.
Companies like American Express, PayPal, OnePay, Current, BILT, Step, and more choose to embed Knot's SDK in their apps to power best-in-class experiences for their customers.
We are looking to further solidify our presence in NYC to be at the heart of the financial services ecosystem.
Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem.

This listing is sourced directly from Knot Standard's careers page and normalized into a canonical job model.