Onetp
B2B Team Lead - Medical
TPCA Toronto · Full-time
Sponsorship not specifiedDetected 15 days ago
CRMSalesCustomer SupportLeadershipCommunication
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Identify and implement areas for improvement. Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
- We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Requirements
- At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
- Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Operational Oversight - Strategic mindset with the ability to execute cohesive business plans that balance immediate results with sustainable long-term growth.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Competitive salary with incentive programs
Benefits
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Diversity, Equity & Inclusion
Company info
- Autonomous
- We encourage and trust your decision-making skills
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
- About the job
- We are looking for a Sales Cx Team Lead for a supplier servicing dental offices with home care products.
- A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality.
- Being a leader for the team, handling escalations, and providing transparent direction among team members.
- Encouraging team members to always look for ways to continuously improve processes to better support the business.
- Annual Base Salary of CAD $55,000, plus a performance bonus of up to 5% based on meeting KPI targets.
- and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Actively involved in the day-to-day operations of the sales and customer service team. Ensuring priorities are correctly defined, prioritized, and delivered.
- Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
- Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
- Working with our training and learning teams to support ongoing development and progression for your team.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.