Tnsi
Field Support Engineer III
USA - Virtual - California · Mid
Sponsorship not specified$88k-$101kDetected 30 days ago
LinuxCustomer SupportCiscoLeadershipCommunicationAdaptability
About the role
- Subject Matter Expert (SME) for large to very large projects in multiple areas of TNS.
- Make recommendations within corporate, division, and departmental policies and submit changes to policies and procedures as appropriate to satisfy changing business needs.
- Move and Lift a minimum of 50lbs into telco racks.
Responsibilities
- Reporting Relationship: Director - Network Design & Delivery
- The purpose of this position is to be responsible for the support, performance, integration, and provide knowledgeable input on proposed designs within TNS POP's and Datacenters.
- This position also provides leadership and guidance to other staff providing support for TNS services.
- Provide SME type support in one or multiple areas.
- Subject Matter Expert (SME) for large to very large projects in multiple areas of TNS. To include, but not limited to: Facility, Service Support, Design, and Installation across TNS' offered services.
- Manage multiple assignments and problems in an environment of continually changing priorities while keeping management and user departments informed of progress along the way.
- Provide recommendations to Facility Manager and Network Design & Delivery and NA Field Services Director on Disaster Recovery needs and designs to critical datacenter equipment and environments.
- Perform duties and responsibilities as defined for a Field Service Technician V when called upon.
- Ability to perform Layer 1, physical circuit reliability acceptance testing with the carrier and the customer to validate the quality of the transmission path to the users' equipment.
Requirements
- Demonstrates experience in working on unusually complex problems and provides solutions that are highly creative.
- Demonstrates the ability to use independent judgment regularly in performance of job responsibilities to accomplish tasks.
- Demonstrates experience in working concurrently on several moderately complex projects with limited guidance required.
- A strong understanding of data and voice circuits using both copper and fiber interfaces.
- A technical degree in electronics or computer technology is required, and the equivalent of 15+ year's
- Expert to Distinguished level of support as defined by a TNS Field Services Technician V.
- Has broad application of commonly used network troubleshooting, installation, and testing concepts, practices, and procedures.
- Relies on experience and sound judgment to accomplish a variety of tasks, goals, and procedures.
- Performs well under pressure and manages time effectively.
- Able to work in a fast-paced environment and manage a variety of responsibilities at the same time.
- Can get cooperation and action from people not under direct supervision
- Demonstrates experience in working concurrently on several moderately complex projects with limited guidance required. Uses creativity in solution of problem.
- Demonstrates good use of test equipment and testing procedures
- Has a strong knowledge of all aspects of telecommunications networking and design
- Demonstrates flexibility, adaptability, and persistence in the achievement of goals and tasks.
Skills
- Ensuring network equipment as-built and device operational status are reflected appropriately in central configuration management database
Compensation
- For this role, we anticipate paying $88,000 - $101,000 annually.
This listing is sourced directly from Tnsi's careers page and normalized into a canonical job model.