T-Mobile USA, Inc.

Service Delivery Specialist-SMB

Independence, Ohio · Part-time

Sponsorship not specified$53k-$95kDetected 2 days ago

ComplianceProcess ImprovementCustomer SupportCommunicationProblem Solving

About the role

That's how we're UNSTOPPABLE for our employees!
By identifying and escalating delivery or compliance issues, the specialist helps safeguard service quality and regulatory alignment.
Coordination with Operations, Network, Engineering, Security, and Compliance teams ensures smooth and compliant service transitions.

Maintains accurate documentation and operational discipline during service delivery processes
Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Travel Required (Yes/No): No
Telecommunications Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments. (Required)
Attention To Detail Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes. (Required)
Cross Functional Relationships Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions. (Required)
Problem Solving Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment. (Required)
Communication Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients. (Required)
Organization Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline. (Required)
Customer Service Ability to deliver a positive customer experience and uphold T-Mobile's reputation for reliability and trust in regulated environments. (Required)

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
Associate's Degree Information Technology, Telecommunications, or Related Field (Preferred)
Bachelor's Degree Information Technology, Telecommunications, or Related Field (Preferred)
0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation (Required)
0-3 years' experience in Maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required)

Process Improvement Proficiency in executing and adhering to established service delivery processes and protocols. (Required)
At least 18 years of age
Legally authorized to work in the United States

$52,900 - $95,300
The pay range above is the general base pay range for a successful candidate in the role.
The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361604&paradox=1
All team members receive a competitive base salary and compensation package - this is Total Rewards.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Manages the deployment and activation of telecommunications products and services for public-sector and regulated customers, as well as Small and Medium Business customers, ensuring timely and accurate execution.

T-Mobile USA, Inc. is an Equal Opportunity Employer.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.