Tactile Medical
Patient Service Representative
Minneapolis, Minnesota
Sponsorship not specified$21k-$27kDetected 8 days ago
ComplianceOutbound SalesExcelCustomer SupportHIPAAMedical DevicesCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- This role's main responsibility is to be the primary contact for patients prior to the shipment of their device.
- Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
Responsibilities
- Update, maintain and document patient files as well as order information
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- Perform other duties as assigned
Requirements
- Associate degree or equivalent work experience
- Experience using a multiple monitor interface
- Knowledge & Skills
- Proficiency working with Microsoft Word, Excel, Teams and Outlook with the ability to navigate multiple systems
- Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
- Ability to adapt to an ever-changing environment
- Strong ability to multi-task and prioritize
Compensation
- Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insu
Benefits
- Previous experience in medical device or other healthcare environments
- Deliver information to patients in a caring, empathetic, manner that align with Tactile Medical's overall patient experience
- Discuss reported benefit information with great clarity to patients
- Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program
- Provide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance process
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This listing is sourced directly from Tactile Medical's careers page and normalized into a canonical job model.