RR Donnelley
Senior Office Services Associate
San Francisco, CA, United States · Senior · Contract
Sponsorship not specifiedDetected 4 days ago
Customer SupportCommunicationProblem Solving
About the role
- With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively.
- The salary range for this role at the noted RRD location is $22.00-24.00 / hour.
- Typically, roles follow step progressions to a target rate or set increments over time.
Responsibilities
- Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
- Manage catering orders for the office
- Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
- Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Requirements
- Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions.
- Produce required reports on schedule.
- Intermediate computer skills required, generally using Microsoft Office.
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
- Must be self-motivated with positive can-do attitude.
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This listing is sourced directly from RR Donnelley's careers page and normalized into a canonical job model.